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Privacy Policy

We have a legal duty to protect the privacy of all, personal and business data obtained from you while you are using this website. This privacy policy explains what information we may collect from you and the purposes for which it will be used. By using this website, you give your agreement to the data practices described in this policy.

This website only collects personal and business data from you with your permission, for example if you register or fill in a form. No personal or business data is collected from you without you knowing about it. Some web usage and technical information is collected by this website to help us improve our service to you, but this does not contain any personal data.

1. Information We Collect

We may collect and process the following types of personal data:

Personal Identification Information: Name, email address, phone number, etc.
Transaction Data: Payment details, purchase history, billing address.
Technical Data: IP address, browser type and version, operating system, page interactions, cookies, and analytics data.
Usage Data: Information about how you use our website, products, or services.

2. How We Use Your Information

We use your personal information for the following purposes:

To provide, maintain, and improve our services.
To process payments and fulfil your orders.
To communicate with you, including sending promotional material, updates, and important notices.
To analyse usage patterns and improve the functionality of our website.
To comply with legal obligations and enforce our terms of service.

3. Legal Basis for Processing Your Data

We process personal data based on the following legal grounds:

Consent: You have given consent to process your personal data for a specific purpose.
Contractual Necessity: Processing is necessary for the performance of a contract (e.g., to process orders).
Legitimate Interests: We have a legitimate interest in processing your personal data (e.g., for marketing purposes or fraud prevention).
Legal Obligation: Processing is necessary to comply with a legal obligation (e.g., tax laws).

4. How We Share Your Data

We may share your personal data with:

Third-Party Service Providers: We may share your information with trusted partners who help us provide and improve our services, such as payment processors, marketing platforms, and customer support tools.
Law Enforcement or Legal Authorities: We may share information when required to do so by law or when necessary to protect our legal rights.

5. How We Protect Your Data

We take reasonable steps to protect your personal data from unauthorised access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience. You can choose to accept or decline cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.

For more information about how we use cookies, please refer to our Cookie Policy.

7. Your Data Protection Rights

Under UK data protection laws, you have the following rights:

Right to Access: You can request copies of your personal data.
Right to Rectification: You can request that we correct any inaccurate or incomplete information.
Right to Erasure: You can request that we erase your personal data, subject to certain legal exceptions.
Right to Restrict Processing: You can request that we restrict the processing of your personal data under specific circumstances.
Right to Data Portability: You can request to receive your personal data in a structured, commonly used format.
Right to Object: You can object to the processing of your personal data in certain situations.
Right to Withdraw Consent: If processing is based on consent, you have the right to withdraw consent at any time.

To exercise these rights, please contact us using the details below.

8. Retention of Data

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated Privacy Policy on our website. Please review this Privacy Policy regularly to stay informed about how we are protecting your personal data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your data protection rights, please contact us:

Email: sales@batsfordtimber.co.uk
Phone: 01985 219555
Address: Batsford Timber Ltd, The Sawmill at Longleat, Picket Post, Warminster, Wiltshire, BA12 7JW